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RE: (affordable) stereo (live) looping?
--- Catilyne <firstname.lastname@example.org> wrote:
> At 09:13 AM 7/15/2003 -0700, Greg House wrote:
> >--- Catilyne <email@example.com> wrote:
> > >
> > > Well, in light of the different mods out there for the Jamman or
> > > I'd also wondered if there were any possibility for asking/harassing
> > Line 6
> >But, you must remember that the people doing those mods were the
> >developers of those products (no longer employeed by the company), and
> >mods were only available after the products were discontinued.
> Okay. Well, we've got the 'discontinued' requirement down.
Is the Echo Pro discontinued?? The Line 6 website still lists it as a
> Hard to tell. I've worked as a Support Engineer in a call center
> and it really can be hit-or-miss. Sometimes you'll talk to a
> gear who's interested in solving your problem, but other times you'll
> complete flunky who is talking completely out of his a** just to get you
> off the phone and get him closer to his weekly paycheck. And, of
> sometimes you manage to get 'the new guy'.
Exactly my point.
> However, like it or not, the Support guys are generally the
> to Devel, and this has two immediate implications. By being around the
> developers they sometimes do pick up actual information or attitudes and
> let that trickle out of the organization to you, the customer.
Now, this implies that the support people actually HAVE some contact with
developers. This is not always the case. I worked in support at a major
company and the development happened in a totally different part of the
and my only contact with the developers was through email, and even that
happen very often. It was primarily "write up a problem report" if you
bug. Oftentimes the CUSTOMERS would have more contact with the development
then we would.
> So, if you're able to get
> one of the Support guys on your side, you may have a ghost of a chance
> having your idea carried upstairs.
Again, this implies that the support people have some say in the product
features. Frankly, I don't think this happens at most companies.
and support orgs tend to be totally segregated.
> Ultimately, it depends a lot on the company and its corporate culture
> though, and it's hard to predict without some intimate knowledge of the
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