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Re: MOTU tech support experience



I've had experiences exactly as you've described. .
 
MOTU tech support (i.e. the lack thereof) is a notorious problem. I am a former MOTU owner (828mk3), and used to frequent the user's blog, where complaints like yours were often heard.
 
I ultimately switched back to M-Audio, not least because their tech support is reliably better.
 
--Joshua 
 
  
 
----- Original Message -----
From: "Todd Matthews" <gtmatthews@gmail.com>
To: <Loopers-Delight@loopers-delight.com>
Sent: Saturday, October 18, 2008 6:28 AM
Subject: MOTU tech support experience

> In my adventures to loop my double bass I have attempted to get
> support from MOTU regarding my ultralite. I submitted a 'techlink'
> (their web based support) four days ago and have received no reply
> yet. I also have attempted to call them 2-3 times throughout the past
> four days when I have had the free time and I have always received a
> busy signal.
>
> I am not trying to bash MOTU. I like the ultralite but it has been
> difficult for me to communicate or reach anyone in tech support to
> help solve my problem. I thought I would share my experience so far
> with everyone on the list so this information is out there and can be
> taken into consideration.
>
>
> Happy loopin' weekend,
>
> Todd
>
>