RE: Help Vortex Knob

["Hogan, Greg (Exchange)" <ghogan@lexicon.com>]

> ----------
> From:         Jesœs Cuevas-Cardona[
> 
        "I bought a Vortex in in a retail price. Its a wonderful machine
but the
> right knob (preset selection) only works for presets 1 to 4. The
> anothers  presets I only can acces with a footswitch. Anybody knows
> what
> can I do to:
> 1. Reinicialize the unit, because the register/presets 7,8 and 9 are
> cleared and i can«t acces with the footswitch. I want unclear those
> presets.
> 2. Repair the unit. I think theres a problem with the potentiometer of
> the knob. There are someway i can repair (me or some electronic
> tecnician). 
>  
> I have not garantee «cause the special price. The unit is used.
> 
> Can anybody help me? Maybe somebody from Lexicon?"
> 
        Yes, Mr. Cardona,

        The 16 position switch is broken.  You should contact our
Mexican Distributor, Hermes Trading at +512-781-8472, to arrange for the
repair of the Vortex or the purchase of Lexicon part # 451-09555.

        Please let me know if you have any questions or if there is
anything that I can do for you.

        Best regards,

        Greg Hogan
        Lexicon Customer Service
        Phone +781-280-0372
        FAX +781-280-0499
        email: ghogan@lexicon.com