[
Date Prev][
Date Next] [
Thread Prev][
Thread Next]
[
Date Index][
Thread Index][
Author Index]
Great customer support from Line6
Just wanted to quickly praise Line 6's customer support dept. I ordered
the
DL-4 expression pedal through mail order, and when it arrived I noticed
that
part of the rubber pad (the piece with the logo) wasn't fully adhering to
the pedal. It wasn't a big deal, it was just one of the corners really,
but
I could imagine it coming off after several months of regular use. I
called
Line 6 to ask them about possibly swapping it out, and without an ounce of
prodding they agreed. Within a couple of days I got a FedEx form in the
mail for overnight delivery of the pedal to Line 6. A new pedal was
immediately delivered overnight back to me. The entire process took only
two days (slightly less actually) and didn't cost me a cent. Much thanks
to
Line 6. One wouldn't think that the rubber pad on an expression pedal
would
be much of a priority but I was happy to be wrong.
MikeH