] [Thread Prev
Re: JamMan HW problems
On Thu, 13 Jul 2000, Tiktok wrote:
> I seem to remember that the rotary knobs on that series of Lex products
> the most common thing to fail, and would cause similar problems. A few
> years ago I contacted Lex regarding out-of-warranty repairs, and they
> a flat repair rate of $90-something. You might check with them and see
> they've still got a similar policy.
Indeed. A while back I picked up a used Vortex that immediately went
screwy on me...symptoms similar (it seems) to the original poster's
JamMan problems. Turns out one of the rotary nobs was the culprit.
On the up-side, I can say that Lexicon's customer support was absolutely
marvelous. After a few emails, I sent the non-functioning unit back to
them, got a quick turn around, and since it was still warranteed, the
repair was free. Excellent support, excellent product.
In my discussions with them, I seem to remember a flat rate for
unwarranteed repairs, but I want to say it was somewhat less
than the approx. $90 above. I could easily be wrong though.
"If the doors of perception were cleansed everything would appear
to man as it is, infinite." -- William Blake
Todd Pafford firstname.lastname@example.org