OT: Warning! Musician's Friend Warning!

["skyeklad" <skyeklad@skyeklad.com>]

You may also find it interesting that Musician's 'Friend' and
GC are the same company. Both, it has been my experience, have
no clue. Try SweetWater: http://www.sweetwater.com Excellent
service and salesmen who really know their stuff. 

Another horror story: My roommate ordered a guitar and a case
from MF. Same problem, they kept saying it would show up soon,
ect. Then the case showed up with no guitar. He finds out that
they are out of stock on the guitar. Nice of them to send an
empty case!

From: Mark Sottilaro <sine@zerocrossing.net> 

Hey. 
 
I just had/am having a horrible experience with Musician's Friend.
I ordered a 
GR-30 and a GK-2A, as they were blowing out the GR-30s at a great
price ($399) 
I paid extra to have it shipped next day FedEx. The order was
done on the 
27th. For some reason they decided not to ship it until the 29th.
I have not 
received anything from them at this point. They gave me a FedEx
tracking 
number, but FedEx claims to have never entered that number into
their system. 
Musician's Friend told me they had started a trace with FedEx,
but I found out 
yesterday that they never had. This was confirmed by both FedEx,
and a 
customer service manager at Musician's Friend. 
 
I was totally lied to. 
 
Fed up with waiting, I attempted to buy a GR-33 from The Guitar
Center, 
Musician's Friend's brick and mortar sister. Via the phone, I
made the 
salesman hunt down both the synth and the pick up and put my
name on them. He 
claimed he could see both units in front of him. When I arrived,
the salesman 
launched into an explanation about how the GK-2 blister pack
only looked as if 
it were missing stuff, when in fact it was not. "Roland just
uses the same 
package for a lot of it's products." Of course, the pick up was
missing all of 
the mounting hardware and cables. You could see where some of
the double sided 
tape still clung to the pickup. I just turned around and walked
out. 
 
I was totally lied to. 
 
Last Friday I was told that if the "trace" didn't turn up something
by 
yesterday, they would just send me another one, next day, at
no extra charge. 
Yesterday I was told that the item was no longer in stock, and
the trace might 
take weeks. They refuse to cancel the order and refund my money.
They refuse 
to sell me a GR-33 at a discount. After speaking to another FedEx
rep today, I 
find that still no trace has been put on this order. 
 
Finally I get an email telling me that they are sending me a
GR-30 and I should 
receive it tomorrow. Were they out of stock? Are they really
sending it? 
Good question. Oh, and get this: They are now out of the GK-2
pick up, so my 
synth will be useless. 
 
So this is my story. Use the knowledge wisely. I will never give
a dime to 
either Musician's Friend, or The Guitar Center again. 
 
Mark Sottilaro 
 


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