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OT: Warning! Musician's Friend Warning!
You may also find it interesting that Musician's 'Friend' and
GC are the same company. Both, it has been my experience, have
no clue. Try SweetWater: http://www.sweetwater.com Excellent
service and salesmen who really know their stuff.
Another horror story: My roommate ordered a guitar and a case
from MF. Same problem, they kept saying it would show up soon,
ect. Then the case showed up with no guitar. He finds out that
they are out of stock on the guitar. Nice of them to send an
From: Mark Sottilaro <firstname.lastname@example.org>
I just had/am having a horrible experience with Musician's Friend.
I ordered a
GR-30 and a GK-2A, as they were blowing out the GR-30s at a great
I paid extra to have it shipped next day FedEx. The order was
done on the
27th. For some reason they decided not to ship it until the 29th.
I have not
received anything from them at this point. They gave me a FedEx
number, but FedEx claims to have never entered that number into
Musician's Friend told me they had started a trace with FedEx,
but I found out
yesterday that they never had. This was confirmed by both FedEx,
customer service manager at Musician's Friend.
I was totally lied to.
Fed up with waiting, I attempted to buy a GR-33 from The Guitar
Musician's Friend's brick and mortar sister. Via the phone, I
salesman hunt down both the synth and the pick up and put my
name on them. He
claimed he could see both units in front of him. When I arrived,
launched into an explanation about how the GK-2 blister pack
only looked as if
it were missing stuff, when in fact it was not. "Roland just
uses the same
package for a lot of it's products." Of course, the pick up was
missing all of
the mounting hardware and cables. You could see where some of
the double sided
tape still clung to the pickup. I just turned around and walked
I was totally lied to.
Last Friday I was told that if the "trace" didn't turn up something
yesterday, they would just send me another one, next day, at
no extra charge.
Yesterday I was told that the item was no longer in stock, and
the trace might
take weeks. They refuse to cancel the order and refund my money.
to sell me a GR-33 at a discount. After speaking to another FedEx
rep today, I
find that still no trace has been put on this order.
Finally I get an email telling me that they are sending me a
GR-30 and I should
receive it tomorrow. Were they out of stock? Are they really
Good question. Oh, and get this: They are now out of the GK-2
pick up, so my
synth will be useless.
So this is my story. Use the knowledge wisely. I will never give
a dime to
either Musician's Friend, or The Guitar Center again.
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