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Re: OT: Warning! Musician's Friend Warning!
At 04:44 PM 12/5/00 -0800, Mark Sottilaro wrote:
I'll second this -- I had practically the same experience last year around
the holidays with Musicians Friend. I ordered a mixer and two limiters to
be delivered next day in order to meet a deadline. They never arrived. I
got runaround after runaround, and MF missed not only the initial ship
date, but the follow-up date they promised when I called up to complain.
When everything finally arrived (days late), they double-shipped the
limiters, and I had to deal with 2x the anticipated amount on my credit
card until I was able to straighten the whole thing out and return the
extra two limiters.
Everything *was* finally resolved, and I *did* get free shipping on
everything as well as an extra point or two discount. But the session I
needed the items for was totally blown, and I wasted a lot of time and
endured a lot of frustration and irritation in the process.
Although I had previous satisfactory experience with MF, I haven't given
them a bit of business since this incident. They're probably OK most of
the time, but I'd steer clear around the holidays.
>I just had/am having a horrible experience with Musician's Friend. I
>GR-30 and a GK-2A, as they were blowing out the GR-30s at a great price
>I paid extra to have it shipped next day FedEx. The order was done on the
>27th. For some reason they decided not to ship it until the 29th. I
>received anything from them at this point. They gave me a FedEx tracking
>number, but FedEx claims to have never entered that number into their
>Musician's Friend told me they had started a trace with FedEx, but I
>yesterday that they never had. This was confirmed by both FedEx, and a
>customer service manager at Musician's Friend.
>I was totally lied to.
>Fed up with waiting, I attempted to buy a GR-33 from The Guitar Center,
>Musician's Friend's brick and mortar sister. Via the phone, I made the
>salesman hunt down both the synth and the pick up and put my name on
>claimed he could see both units in front of him. When I arrived, the
>launched into an explanation about how the GK-2 blister pack only looked
>it were missing stuff, when in fact it was not. "Roland just uses the
>package for a lot of it's products." Of course, the pick up was missing
>the mounting hardware and cables. You could see where some of the double
>tape still clung to the pickup. I just turned around and walked out.
>I was totally lied to.
>Last Friday I was told that if the "trace" didn't turn up something by
>yesterday, they would just send me another one, next day, at no extra
>Yesterday I was told that the item was no longer in stock, and the trace
>take weeks. They refuse to cancel the order and refund my money. They
>to sell me a GR-33 at a discount. After speaking to another FedEx rep
>find that still no trace has been put on this order.
>Finally I get an email telling me that they are sending me a GR-30 and I
>receive it tomorrow. Were they out of stock? Are they really sending it?
>Good question. Oh, and get this: They are now out of the GK-2 pick up,
>synth will be useless.
>So this is my story. Use the knowledge wisely. I will never give a dime
>either Musician's Friend, or The Guitar Center again.