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Dear Anthony, The encoder needs to be replaced. Our Distributor for the U.K. is Stirling Audio who should be able to sell you a switch or have it replaced. Stirling can be reached at 1-71-624-6000. Cleaning per Daves post will not help. Though this is one of the more common failures in these machines we have never seen an alarming number of failures of this type. This is not the pot that we stopped using in the LXP-15 which Steve had alluded to. Please let me know if you have any questions or if there is anything that I can do for you. Best regards, Greg Hogan Lexicon Customer Service Phone +781-280-0372 FAX +781-280-0499 email: ghogan@lexicon.com