Support |
> The exact message it gives me is "Unable to determine the previous > installation's directory". It gives me only an "Okay" button (no > "details" > or "advanced" button). The okay button exits the installer. Sounds like you bought an 'upgrade' and not a 'full copy'. The upgrade assumes you bought a full copy before and it looks for it on your machine. Some packages take this approach....others need to know your original installation key as well as the new one. -Mike McGary