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Actually just the opposite. I sent an email from their automated FAQ/repair on line and had a response within a day. After I sent the serial number and all of that back to them I received a phone call from them with my RA# and the location to send it to. No problems at all. Try going through the On-line support section at www.line6.com. This seems to be how they're handling things these days. Kevin magicicada@mindspring.com wrote: > recently my line 6 dl4 stopped working in 14 second mode which sucks >sine i mainly use it for just that purpose! i have been having a hell of >a time getting my RA number so i can send it off to be repaired under >warranty. anyone else have this much trouble dealing with them? > thanks > c.