Support
Looper's Delight
|
Support |
|
|
Hi Mark, This is OT, but since we tend to buy a lot of stuff, it might be useful information. Did you pay with a credit card? If Musician's Friend won't cancel your order, you can have your credit card company refuse payment to them. Just call the number on your card, explain the situation, and they can probably help you in disputing the claim (unless your credit card company is run by a bunch of jerks too). Look on the back of your statement and you should see a section called "Statement of Disputed Items," with a list of legitimate reasons. You might even try calling Musician's Friend first, and telling them that you will dispute the charge unless they refund your money. That's worked before too. Peter ----- Original Message ----- From: "Mark Sottilaro" <sine@zerocrossing.net> To: <Loopers-Delight@loopers-delight.com> Sent: Tuesday, December 05, 2000 7:44 PM Subject: OT: Warning! Musician's Friend Warning! > Hey. > > I just had/am having a horrible experience with Musician's Friend. I ordered a > GR-30 and a GK-2A, as they were blowing out the GR-30s at a great price ($399) > I paid extra to have it shipped next day FedEx. The order was done on >the > 27th. For some reason they decided not to ship it until the 29th. I >have not > received anything from them at this point. They gave me a FedEx tracking > number, but FedEx claims to have never entered that number into their system. > Musician's Friend told me they had started a trace with FedEx, but I >found out > yesterday that they never had. This was confirmed by both FedEx, and a > customer service manager at Musician's Friend. > > I was totally lied to. > > Fed up with waiting, I attempted to buy a GR-33 from The Guitar Center, > Musician's Friend's brick and mortar sister. Via the phone, I made the > salesman hunt down both the synth and the pick up and put my name on >them. He > claimed he could see both units in front of him. When I arrived, the salesman > launched into an explanation about how the GK-2 blister pack only looked as if > it were missing stuff, when in fact it was not. "Roland just uses the same > package for a lot of it's products." Of course, the pick up was missing all of > the mounting hardware and cables. You could see where some of the double sided > tape still clung to the pickup. I just turned around and walked out. > > I was totally lied to. > > Last Friday I was told that if the "trace" didn't turn up something by > yesterday, they would just send me another one, next day, at no extra charge. > Yesterday I was told that the item was no longer in stock, and the trace might > take weeks. They refuse to cancel the order and refund my money. They refuse > to sell me a GR-33 at a discount. After speaking to another FedEx rep today, I > find that still no trace has been put on this order. > > Finally I get an email telling me that they are sending me a GR-30 and I should > receive it tomorrow. Were they out of stock? Are they really sending >it? > Good question. Oh, and get this: They are now out of the GK-2 pick up, >so my > synth will be useless. > > So this is my story. Use the knowledge wisely. I will never give a dime to > either Musician's Friend, or The Guitar Center again. > > Mark Sottilaro >