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Re: OT: Electrix at Musician's Friend

Yet another major company falling victim to the all might dollar....

Adam Levin wrote:
> On Tue, 12 Jun 2001, Mark Sottilaro wrote:
> > I was over this a while back.  Avoid Musician's Friend as much as
> > possible.  Their customer service SUCKS.  I did much better telling my
> > cat my problems with my order.  At least she looked at me and seemed to
> > care.
> Back in the summer of 1998 I ordered a TC Electronics G-Force from
> MF. When it arrived, I noticed that the $1500 unit I bought as new had
> been previously racked. I called, raised hell and was told that a new 
> would be overnighted to me since I had a gig the next night that I
> insisted that I have a NEW unit in my hands to use. It arrived ground
> shipped three days later. I was pissed and swore I'd never do business
> with them again.
> Silly me. Like several other dealers Guitar Center has been blowing out
> Alesis gear. I bought three ADAT LXs last week from my mail order vendor
> of choice Zzounds on a price match/beat deal of $789 a pop. Guitar
> Center's latest ad has the ADAT/EDIT computer PCI card interface listed 
> $99. Zzounds was unable to touch it. Rather than drive 2 hours round trip
> and waste $10 on gas and tolls to deal with the slimeballs at the local
> Guitar Center I decided to ring MF to see if they'd match their parent
> company's price (MF still has it listed at $299). The first guy I talked
> to said no. I called back later that evening and got someone who said 
> but said it would be non-returnable at that price - warning bells 
> have gone off in my head, but I said yes. The package arrived yesterday
> with previously opened box sans CD with drivers and applications. Luckily
> the software is on Alesis' website or I would have been screwed by my own
> stupidity for ordering from MF again after my G-Force experience.
> I've had the same experience in the GC stores where I went to purchase a
> DBX Quantum Mastering Processor last year and they tried to sell me as 
> - at the regular price - a previously used unit that had been
> racked. I got into a shouting match with the guy in the pro audio
> department about the definition of USED and how a previously racked unit
> which in their parlance is a "rebox" is USED GOODS. On my way out the 
> the manager on duty came around and dropped $300 off of the price (which
> at the time was $1600 or so).
> The bottom line is that GC/MF are trying to pass off used/returned gear 
> new, so if you do choose to buy from them CAREFULLY inspect the gear and
> NEVER agree to a "no return" clause.
> -Adam
> ----
>              T h e   D a r k   A e t h e r   P r o j e c t
>                       http://www.darkaether.net/
>                       http://mp3.com/darkaether/
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fn:Will Brake