Re: EDP and a BIG burst of static/hiss

[Mark Sottilaro <sine@zerocrossing.net>]

On Sunday, September 8, 2002, at 04:14  PM, M. Steven Ginn wrote:

> .  I sent it to Gibson for repair which subsequently took almost two
> months to get back.  Personally, even though I am glad to have my unit
> back now and everything seems to be working well, I believe a better
> business decision that Gibson could have made for a brand new customer
> would have been to send me a replacement immediately.

I totally agree.  If a unit is bad from the factory, you shouldn't have 
to deal with customer repair.  A good company should allow the retail 
store to give you a replacement, then take the defective unit, repair 
it and sell it as "B" stock.  This way, you get what you paid for, 
someone else gets a chance for a good deal, and the only party that has 
to pay for the poorly made gear is the party that made it.  There 
should be some sort of law that puts the full liability on the 
manufacturer and not on the consumer.

Mark Sottilaro