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Looper's Delight
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I thought most manufacturers expected the retailers to handle DOA units rather then working them through their warranty repair dept. If that's the case for Gibson, then they may not have any processes in place to deal with an early failure for a new customer. I know if I bought something and it failed in the first few days, I'd take it back to the place I bought it from and request a replacement. Virtually every retailer I've dealt with is accomodating in this respect. Greg --- "M. Steven Ginn" <sginn@airmail.net> wrote: > In my case it was a similar type of situation, but had to wait for > several weeks just to get some part that was needed for the repair. > Still, for a brand new unit, they should have just arranged to send > me a > replacement and deal with the other unit themselves. > > Steve > > > > > > andre- > > > > when i sent mine to shane at gibson, it was a week in > > transit, two weeks until he got around to looking at it, > > found that no repairs were necessary (which would've added > > more bench time) and a week getting back to me. all told, an > > edp-less month and that's with nothing wrong with the unit. > > > > -jim > > > > > __________________________________________________ Yahoo! - We Remember 9-11: A tribute to the more than 3,000 lives lost http://dir.remember.yahoo.com/tribute