Support |
I don’t really
think you understand the whole philosophy behind the EDP. It is only through
the passion of two of the original designers, Kim & Matthias that it is
still in production today. Gibson has never really been interested in it as the
market is just so tiny compared to guitars. This hasn’t stopped Kim,
Matthias and many other LD members from providing help, advice and fixes for
any problems users may have, not to mention continued software development. This
support is very rare for any product in any market. I try to help customers
with problems; sending out parts and mailing info. We don’t get paid by Gibson
for any service work on EDPs new or old and I actually pay for shipping spares
out of my own pocket. This is because I’ve been involved in making it for
5 years and met many really good people because of it; Matthias has stayed with
me a number of times, he’s a great bloke and a good friend. The result of getting Gibson to sort this
mess out and get the EDPs out there would be to help our very small company to
keep our heads above water. We have no shareholders or board of directors;
there’s just me Simon and Ian running things and a few good engineers who
put everything together. The interest charges on the debt from Gibson alone have
pretty much wiped out any profit we may have made on the deal. Kim & Matthias
would also get paid the software royalties that they are owed and allow them to
continue development. These EDPs will get to market; that’s
a certainty. Whether it be via Gibson channels or other means is questionable,
but it has to happen soon. Anyone got a spare £150000? They’re yours. Oh, and I’m getting some badges made
up, ‘free the 350!’ Gotta keep smiling J -----Original Message----- One point though. Why would I want
to give my money to a company for a product, as good as it may be, that is
obviously not interested in what it is I wish to buy? It's not like I'm buying
a bag of confectionery here, these devices cost good money. Where is the safety
in the purchase IF assistance is needed? Even if they do be so kind as to let
me give them my hard-earned cash (aren't I blessed) it's obvious they are going
to disappear as rapidly as their interest was raised if they do see a list of
potential customers, obligations to warrant/support included. |