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Re: Thanks Gibson!

At least that's only slightly better than the response I get for comments 
to
my local NPR station (OPB).  They have a "Listener's Service" that handles
inquiries, and you get a mere note that says they "will pass the note on,"
but you get zero actual response.

Things can just be tooo busy these days...

dAvid

----- Original Message -----
From: "David J. Grossman" <dave@unpronounceable.com>
To: <Loopers-Delight@loopers-delight.com>
Sent: Monday, May 31, 2004 10:18 AM
Subject: Thanks Gibson!


| Wow! I should never have disparaged Gibson for my Echoplex problems. I
wrote
| them a detailed e-mail explaining how I had bought and paid for an
Echoplex
| at Musician's Friend which was damaged and subsequently exchanged since
the
| expected ship date of the new units was February 5th and have been 
|waiting
| ever since watching ship dates come and go with clock-like regularity
while
| I paid interest on something that I did not yet have.
|
| It only took them 12 days to get back to me with this response:
|
| >>>>>
| Thank you for contacting Gibson Guitars. I am sorry to hear you have had
| difficulty ordering a Echoplex Digital Pro unit. Your dealer would have
| the most up to date information on ship dates. We do not have a listing
| of which dealers may currently have this unit in stock, but you can use
| the search feature at www.gibson.com to locate your nearest US dealer or
| if you live outside the US, your nearest international distributor. The
| dealers or distributors could provide you with information on
| availability of products they stock.
| <<<<<
|
| Now why didn't I think of that? I should have realized that even though
this
| unit is in extremely high demand and was backordered by many stores for
over
| 6 months that somebody out there would have one for me. I really
appreciate
| the fact that they would take the time to read my message and promptly
send
| me a non-form letter addressing my specific issues. I'm sure that I will
do
| a lot of business with this company in the future thanks to their stellar
| customer service.
|
| Oh, in case you couldn't tell, I was being sarcastic. ;-)
|
| Also, the expected ship date at Musician's Friend is now June 24th. So
much
| for "end of the month".
|
| - Dave
|
|