Support
Looper's Delight
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Support |
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Hello All, My name is Kevin Van Pamel, recently returned to Gibson and one of my responsibilities is the EDPP. Some of you I know from my last tour here. Most US backorders were finally shipped to dealers last week and should be in the process of arrival. MF backorders were filled and some extra inventory sent for future orders. We are also able to ship internationally for the first time. We are shipping EDPP to Europe this month. My apologies for all of the confusion and disappointment of late. I left in February of 2003 and it seems shipments have been weak since. Going forward, the EDPP should ship regularly, depending on demand, but our ability to meet orders is much improved. I'm happy to try and answer any questions in regards to the EDPP product availability, future plans, etc. as well as hear any suggestions. As one guy trying to manage the EDPP and the Gibson amp range, my time gets tight but I do respond to every reasonable question and comment as soon as I can. Thank you for your support and patience. Kevin Van Pamel Gibson Labs -----Original Message----- From: David J. Grossman [mailto:dave@unpronounceable.com] Sent: Sunday, June 27, 2004 12:22 AM To: Loopers-Delight@loopers-delight.com Subject: Re: EDP/MF availability > Just a little heads up for people who ordered EDPs from MF. You might > want to confirm that your order wasn't CANCELLED!! Apparently you need > to respond to their backorder notices to let then know you still want > the product. I didn't, and now I'm at the end of the backorder list!! > Lovely. Six months of waiting down the drain. I did respond to the notification I received by e-mail *and* by phone and they cancelled mine anyway. I called them up and told them that I wanted my order reinstated in the queue in the original order. They said they would do that but who knows if they did or if it's even possible. > MF has 45 EDPs on order. Make that 46. As of today, MF has not > received any EDPs. No new ETA is available. That's not that many considering that they have been advertising these as being available in every single catalog they've sent me in the past 6 months. I wouldn't be surprised if I didn't even get mine due to them screwing up and cancelling my order. - Dave