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On 27 jan 2006, at 20.09, mark sottilaro wrote: > Very good point Per. When was the last time you > bought a laptop or software and had the developer > respond personally to a question posted to a list? > NEVER. ALWAYS actually ;-) The Intel based laptop I bought in november was ordered from a small company that provide extremely good support to businesses on a personal level. The people that work there know which components work well when combined into a PC, and they warn you if you order a combination that is not well documented as "good". The prices are not as low as the "cheapo supermarket laptops" but the insurance they offer is something I could never get from a consumer retail company. Software-wise I can not think about better personal service/support than OS (Augustus Loop), Jesse (SooperLooper) and Jeff (Mobius). I have many times seen my wishes implemented into the the software, on some occasions overnight. Can you ask for more? Yes, actually, you can. You can ask for easy methods to change the software by your own hands - tweak it to suit your vision - and this is actually possible by the scripting functionality in Mobius. As for the "bigger" software I'm using, Ableton Live and Logic, I'm usually getting a fairly quick response whenever I report a bug, post a wish or suggest some change (although that's because I'm engaging in planned beta programs that cost me some precious time but hopefully will help the tools getting better). Greetings from Sweden Per Boysen www.looproom.com (international) www.boysen.se (Swedish) ---> iTunes Music Store (digital) www.cdbaby.com/perboysen