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Re: computer-tech question (time-sensitive)

Andrew, I assume you've tried this, but definitely uninstall and 
re-install both programs. Perhaps first just AA2, and see if that works 
ok, then Netscape and see if it still crashes.

If Netscape is still the killer, just use AA2 and get your incoming mail 
(on IE) through a web-based system. If your ISP doesn't provide it, you 
can use www.mail2web.com, just enter your address and password and 
you'll get your mail.

hth-

Daryl Shawn
www.swanwelder.com

> Anyone computer-tech-minded who can help me with this problem?
>
> My laptop died ("power issue"; currently in the shop) Saturday midway 
> through
> a recording session, so I bought a desktop to use to make the 3 sound 
> design and
> 1 music software review deadlines I have in the next week--yes, when 
> it rains, it pours! :(.
>
> On Saturday, I installed a few programs I absolutely need, including 
> Adobe Audition 2.
> I was playing an audio file in AA2 and opened up Netscape 7.2 (don't 
> use any later
> edition because they don't have mail features) and the computer 
> instantly crashed and
> rebooted.  This happened every time I opened Netscape while playing a 
> file in AA2,
> but it would not happen if a) I opened AA2 while Netscape was already 
> open or
> b) opened Netscape while AA2 was open but *not* playing an audio file.
>
> Needing to focus on deadlines, I simply figured "must be a driver 
> conflict, so don't do
> the above".  So Sunday this workaround worked fine.
>
> Today, though, is a different matter.  Today, AA2 will crash and 
> reboot the computer
> immediately upon opening AA2.  And this happens when no other program 
> is open.
> So no matter what I do I can't open AA2 today, though yesterday I 
> could (see above).
> It has happened consistently today and I *really* need to finish some 
> editing for deadline
> #1 of 4 asap.
>
> So... does anyone have any ideas how I could fix this problem?
> Crapcleaner doesn't detect any issues.  Adobe tech support have been a 
> waste of my time
> in the past.  Programs that run on start-up (and computer specs) can 
> be viewed in this
> screenshot:  http://andrew-duke.com/AndrewDuke_desktopspecsandstartup.bmp
>
> All help appreciated.
> Thanks.
> Andrew
>