Support
Looper's Delight
|
Support |
|
|
I just called and clarified it with Kurt. I am correct. A buyer should be aware of this. Kurt cited the same link that I found, and said that this stipulation definitely applies. See towards the bottom... -------------- Original message ---------------------- From: Mark Landman <mlandman@sonic.net> > Hi Again- > > From the Symbolic Sounds site- > > > How much does a support contract cost? > > > > We offer free e-mail, fax, and telephone support. > > > > Once I buy the system, am I then on my own or do I become part of a > > "family"? > > > > Now that you mention it, it is a bit familial at times (even down > > to the detail that we might feel a little hurt if we never hear > > from you!). > > > > Seriously though, there is a strong Kyma community and there are > > plenty of opportunities to interact with other Kyma users and with > > the hardware/software developers both online and in person at > > various trade shows and educational workshops around the world. > > > > The kyma•tweaky site is a place for posting news of Kyma-related > > events (concert dates, album releases, games, workshops, etc.), > > asking questions and exchanging patches designed by your "Kyma- > > siblings" (to further the family analogy). And the Eighth Nerve > > email list and online newsletter provides news on some of the > > intriguing applications that make use of Kyma. > > and more to the point- > > > > Software updates and hardware upgrades > > > > What is the current version number on the software? When is the > > next one coming out? How much does each software update cost? > > > > > > > > We are currently shipping Kyma X (where 'X' stands for the last > > letter in 'six'). Major updates (where the first number increments) > > cost somewhere between $150 and $200. Minor updates (where the > > numbers after the decimal point are incremented) are provided free > > throughout the year and are downloadable from our web site. > > > > When is the next software or hardware upgrade coming out? > > > > We are always working on improving Kyma. But because we know from > > past experience how difficult it is to accurately predict release > > dates, it is our policy not to discuss dates or projected times for > > any new software or hardware. > > > > One thing we can tell you, though, is that we have a long track > > record of providing multiple upgrade paths and generous discounts > > to our current customers. > > > > Remember that any time you buy a new computer (or for that matter > > any kind of technology, even old technology like a car), you do so > > with the certain knowledge that the company is already working on > > next year's model (or in the case of computers, it could even be > > next quarter's model). It is a familiar dilemma faced by every > > person who has ever purchased a computer: Can I afford to wait for > > the new model to come out? Or do I have some work I need to do now > > and could Kyma make a difference in the quality of that work? > > > > When a computer-maker comes out with a new model, it doesn't mean > > that the old model on your desk stops working, and similarly for > > the Capybara. But Symbolic Sound goes a step further by offering a > > special discount on hardware upgrades to current users based upon > > how long they have had the system. (And when was the last time your > > friendly computer manufacturer offered you a deal like that?). > > I think this all sums it up pretty well. It's in Symbolic's best > interest to keep the value up for all their products, to keep their > base of regular users upgrading, so they're relatively generous in > that respect. > > BTW, the software upgrades are usually pretty generous too, usually > having several "big" improvements per year beside numerous smaller > ones. For example, Kyma X was the most recent big upgrade, to which > their crossfilter (realtime convolution module) was added midway, > followed later with their Tau synthesis algorithm, a mondo pitch/time/ > formant graphic editor/module combination for multiple simultaneous > samples. In between there were a lot of fixes and introduction of > other new features. > > Any further questions please feel free to email me off-list, > > Thanks- > > Mark > > > > > On Feb 16, 2007, at 1:52 PM, Ancient Eyeball Recipe wrote: > > > > > Well, I was told this in person by Kurt at one point, and I believe > > that somewhere on their site (or in the license agreement, I can't > > recall) this is explicitly stated. they do treat their users well, > > but I believe that what I'm saying is correct. > > > > -------------- Original message ---------------------- > > From: Mark Landman <mlandman@sonic.net >