Re: Ongoing Kyma mystery solved!

[implode7@comcast.net (Ancient Eyeball Recipe)]

It's understandable - the license agreement seems to imply that there are 
no restrictions, and the only place that mentions that there is this issue 
is in an obscure location.

It's been more than a year though. I remember quite well talking to Kurt 
about it 2 years ago, because I had a possibly great deal on a used 320 at 
the time (cheaper than it would have been to upgrade my 66) - and I called 
them up to find out exactly what the deal was. I subsequently upgraded 
through them anyway.

I do want to emphasize that they have fantastic customer support. 
Everything that you said about that aspect is correct.

 -------------- Original message ----------------------
From: Mark Landman <mlandman@sonic.net>
> 
> On Feb 16, 2007, at 2:37 PM, Ancient Eyeball Recipe wrote:
> 
> >
> > Nothing in your post really addresses the issue. The following  
> > seems to address the issue:
> > "Although you are encouraged to transfer the software license in  
> > order to receive free tech support and free access to minor  
> > software updates and fixes; discounts on future hardware and major  
> > software upgrades apply to original purchasers only. "
> >
> > That was my understanding of the way that it works. I was actually  
> > looking to sell my Kyma system a few months ago (since have changed  
> > my mind) and because my investigations at the time led me to  
> > believe that there was this restriction, I included that in my  
> > postings. I think that there is at least a doubt as to whether the  
> > buyer will get discounts on upgrades, and I would hate to buy this  
> > and find this out the hard way.
> >
> > of course, a quick call or email to Symbolic sound would resolve it.
> >
> 
> Yes indeed. And after talking to them, I'm glad you brought the  
> subject up.
> 
> According to Carla, hardware upgrades in the past were exactly as I  
> had described (and experienced). Unfortunately, Symbolic Sound has  
> since decided not to offer as generous deals for "transfer" users, in  
> order to bolster hardware sales. According to her, she believes this  
> change occurred within the last year or so, and apologized that there  
> are still conflicting descriptions on the web site of exactly what  
> discounts they will offer.
> 
> Bottom line, the registration and support are transferable as I  
> stated in my original post, and Ancient Eyeball Recipe is correct  
> that future hardware upgrades won't be discounted for transfered  
> licenses.
> 
> Sorry for any confusion-
> 
> Mark
>