I've had experiences exactly as you've described. .
MOTU tech support (i.e. the lack thereof) is a notorious problem. I am a
former MOTU owner (828mk3), and
used to frequent the user's blog, where complaints like yours were often
heard.
I ultimately switched back to M-Audio, not least
because their tech support is reliably better.
--Joshua
----- Original Message -----
Sent: Saturday, October 18, 2008 6:28
AM
Subject: MOTU tech support
experience
> In my adventures to loop my double bass I have attempted to
get
> support from MOTU regarding my ultralite. I submitted a
'techlink'
> (their web based support) four days ago and have received no
reply
> yet. I also have attempted to call them 2-3 times throughout the
past
> four days when I have had the free time and I have always received
a
> busy signal.
>
> I am not trying to bash MOTU. I like the
ultralite but it has been
> difficult for me to communicate or reach
anyone in tech support to
> help solve my problem. I thought I would share
my experience so far
> with everyone on the list so this information is
out there and can be
> taken into consideration.
>
>
>
Happy loopin' weekend,
>
> Todd
>
>
