OT support for DAWs

[tim echols <eekamouse67@yahoo.com>]

    i am having some problems getting my new computer set up with pro 
tools.  i haven't the money at present to purchase pro tools 9.0, but i 
went ahead when i had the money and got a computer that was compatible, in 
part because pro tools actually had support staff that helped me to 
optimize the laptop i had been using for their product, by doing online 
diagnostics while talking to me by phone.  i told him of my future plans 
to get the computer i now have, and he said he would hold the case open 
for me.  admittedly, this was in december.  when i went back, now that it 
is offseason and i have the time to get the whole system of computer, a 
delta 1010 and pro tools working together, i am blocked from support by a 
paywall.  and it is not like pro tools is working and i just wantto 
optimize--  i have no sound through pro tools, can't rewire reason 
properly as a plug in, can't access but 2 of the 8 inouts on the delta 
1010, and my sound just playing files
 suffers randomly after i use pro tools upon random startups afterwards.  
at this point i am seriously regretting getting my computer specifically 
because my experience with support was so positive at pro tools.  they are 
charging PER INCIDENT at a rate of $30 for the level i am at now--  i 
didn't even look up the rates for pro tools 9.0. 
     so, does anyone have experience with the support of other DAWs? i am 
looking around after this incident, because i will be in the market this 
summer, and would like to know how other companies compare vis a vis 
support.  pro tools 9.0 comes with a 30 day code for support, but i will 
be at the peak of my job when i can afford to buy it, so if i am going to 
have to wait until next year at this time to install it when i have both 
money and time, i am gong to compare the support of other DAWs in my 
search for a potential new platform.  so, please-- i would like to hear 
what platform people use and about their experiences (or lack thereof) 
with support.  it seems a sea change in policy at pro tools--  like they 
have decided to take the attitude that it is better to "make money off of 
repairs" rather than make a good product and support it.  yes, i know how 
much support costs a company.  i just want to hear other people's 
experiences.  since this is a
 recording question, not a looping question, i labeled it off topic.


time