RE: Echoplex repair time

["Doug Lawrence" <douglas-lawrence@home.com>]

Kim et al-

This is a really unfair attack on me by saying I'm lying on this public
forum without checking any facts ... please do not ~ASSUME~ that I did not
contact Gibson or Mike Ayers about the status of my EDP while it has been 
in
for repairs.  I would have appreciated the consideration of checking with 
me
first!

I have spoken to Mike Ayers several times and Triple S has worked with
Gibson directly as well. This EDP was not able to be repaired by Triple S
(on two occasions!) and they recommended that I send it back to Gibson
again. Gibson is not accepting EDP's for repairs, so I asked Triple S to
ship it back to me so I could wait until Gibson is. Mike Ayers said he 
would
try his best to get it in for warranty repair when Trace Elliot is ready 
...
end-of-story.

I'm not saying that Triple S can't repair some EDP problems, they just
couldn't fix mine. I was very patient with them while they were working on
it and spoke with them on several occasions regarding the issue. Now I'm 
put
into the position of having Gibson scold them because someone didn't check
facts. They will be really happy to work on any equipment I send them in 
the
future.

Also, Kim, the first time this EDP was on the fritz, it was you who
recommended having U12, the ADC0804, replaced, which was the reason I sent
it back to Triple S to begin with. It seems that didn't fix the problem.

No BS!

Doug



-----Original Message-----
From: Kim Flint [mailto:kflint@annihilist.com]
Sent: Sunday, November 28, 1999 10:42 PM
To: Loopers-Delight@annihilist.com
Subject: Re: Echoplex repair time vs. onset of the next Ice Age


I agree, that sounds like BS to me too. The echoplex hardware is really not
that complicated and is not very difficult to repair. I contacted Gibson
the other day when I saw this. They'll be in touch with Triple S on Monday,
to give them some "advice". I don't think Gibson knew this sort of thing
was happening (niether did I), which is why it is good to pick up your
phone and tell their customer support people about this sort of thing. If
the company they contract repair and warranty service to is not doing a
good job, I assure you they want to know about it so they can fix the
problem.

kim

travis said:
>Four months?
>
>Yikes.
>
>I think the Echoplex only has like ten modules inside it (feel free to
chime
>in at any moment Kim)--does the service manual for the EDP deal with
>component level repair?  And even then, a powerful smell of bullshit
appears
>to be wafting from the New Jersey area...
>
>TH
>
>----------
>>From: Loopers-Delight-d-request@annihilist.com
>>To: Loopers-Delight-d@annihilist.com
>>Subject: Loopers-Delight-d Digest V99 #470
>>Date: Sun, Nov 28, 1999, 7:25 PM
>>
>
>> The other one is one the West coast and I don't have any information on
it.
>> I had an EDP that has been at Triple S in New Jersey for over 4 months
for
>> repairs. This was the second time I had it in and they couldn't fix it
this
>> time. I know they have successfully repaired other EDP's, so they may be
>> worth a try. I would give them a call.


______________________________________________________________________
Kim Flint                   | Looper's Delight
kflint@annihilist.com       | http://www.annihilist.com/loop/loop.html
http://www.annihilist.com/  |