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Loop 4 Problem



Hi,
 
I installed my new Loop4 software two days ago but I've got a problem. When I powered the EDP up, while holding the parameters button, the "Loop 4" never scrolled across. I waited for about 2 minutes. I emailed Shane at Gibson but have not received a response yet.  I reinstalled the Loop3 but now it doesn't work either. Any suggestions?
 
    Gary