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a few months ago i posted that my plex was scratchy and acting up. I had the plex fully loaded with 4 minutes of memory and everything was great until a 2 months ago. By Shane Radtke suggestions I reinstalled the original memory to test and perhaps trace the problem and to my loopers delight all was perfect. I've seen others post a similar problem. I suggest you do this before paying for a repair. Todd Quincy BC Rich, Kustom, PowerWerks, Davitt & Hanser