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--- Tim Nelson <psychle62@yahoo.com> wrote: > Hmmm, I've had a couple of less than ideal dealings > with Musician's Fiend over the years, but nonetheless > I do have to say that probably 90-95% of the purchases > I've made through them have been fine; decent prices > and reasonably fast delivery... I would definitely > prefer to do business with the friendly locals, but I > think overall we tend to make the Fiend out to be way > worse than they really are. That's because it only takes one less-then-ideal deal with a mailorder place to undo years of goodwill, because it's inherently impersonal. If you have a bad deal with the "friendly locals", chances are they might make it up to you later on, and as long as they remain "friendly", then you'll probably still be happy with them. You don't get this level of personal service or interaction with most non-local businesses. Companies like Sweetwater and Full Compass try to give more personal service by assigning you a specific sales person, if that person is good, it really helps, just like working with someone in person. I've worked with Barb Lager at Full Compass for over 10 years now, and even though I don't buy all that much stuff from her, she still remembers me when I call up for a price. Frankly, that's better then most of the local shops. Even the ones where I've bought a guitar or other expensive thing in the past don't seem to recognize me when I come in. So, in my case, the "friendly locals" could be more friendly as they charge me almost twice what the mail order places want for the same stuff. I don't buy there all that often. Frankly, I'd rather order something online or on the phone then to have to deal with "GuitarGod Johnny"'s ego at the local music store. Not always true, when a friend of mine worked at a LMS, I went and bought there much more often. Greg __________________________________ Do you Yahoo!? Yahoo! SiteBuilder - Free, easy-to-use web site design software http://sitebuilder.yahoo.com